privacy policy

Privacy Policy for Diamond Upholstery

Last Updated: June 24, 2026

At Diamond Upholstery, accessible from your website URL, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal data we collect, how we use it, and how we protect your information.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [Your Email Address].

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, contact us via email or forms, or interact with our services. This may include:

• Identity Data: Your full name and title.
• Contact Data: Your email address, phone number, and physical billing/shipping/upholstery pickup address.
• Project Information: Details and photos of the furniture items you want upholstered or repaired.
• Technical Data: Your internet protocol (IP) address, browser type, and time of visit, collected automatically via log files.

2. How We Use Your Information

We use the information we collect from you in several ways to run our business efficiently, including to:

• Provide, operate, and maintain our website.
• Process your requests, provide upholstery quotes, and fulfil service orders.
• Communicate with you directly regarding your projects, updates, or customer service inquiries.
• Improve and expand our website user experience.
• Prevent fraud and maintain the security of our services.

3. Log Files and Cookies

Diamond Upholstery follows a standard procedure of using log files and cookies.

• Log Files: These files log visitors when they visit websites. The information collected includes IP addresses, browser types, Internet Service Provider (ISP), and date/time stamps. This data is not linked to any information that is personally identifiable.
• Cookies: We use cookies to store visitor preferences and optimise your browsing experience based on your browser type. You can choose to disable cookies through your individual browser settings if you prefer.

4. Third-Party Sharing and Data Transfers

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party providers only to execute core business functions, such as:

• Payment Gateways: To securely process payments.
• Analytics Providers: To understand website usage patterns.
• Legal Requirements: If mandated by law or necessary to protect our legal rights.

5. Data Security and Retention

We implement strict security measures (such as SSL encryption) to protect your personal data. However, please note that no method of transmission over the internet is completely secure.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or business reporting requirements.

6. Your Data Protection Rights

Depending on your location (such as the UK or EU), you hold specific rights regarding your personal data. These include:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any inaccurate information.
• The right to erasure: You can request that we erase your personal data under certain conditions.
• The right to object/restrict processing: You can object to or limit how we process your data.

If you would like to exercise any of these rights, please contact us. We have one month to respond to you.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately once posted on this page.

8. Contact Information

If you have any questions, comments, or requests regarding this privacy policy, please contact us at:

Diamond Upholstery

• Email: sales@diamondupholsterylincs.co.uk
• Phone: 07369 291588
• Address: 10 East Street, Horncastle, Lincolnshire, LN9 6AZ